Senior Tech Sales Support Specialist

Senior Tech Sales Support Specialist

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role: The Senior Tech Sales Support Specialist provides global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released Cardiac Rhythm Management products (e.g., pacemakers, defibrillators, implanted cardiac monitors), and assisting in troubleshooting, problem solving and assessment of product operation.

Your responsibilities will include:

• Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess CRM product operation and make recommendations for optimal device management.
• Utilize advanced troubleshooting skills, extensive CRM product knowledge and thorough understanding of clinical application to respond to customer inquiries.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.

Minimum Qualifications:

• Bachelor's degree with 4 years of medical device or clinical experience
• In-depth understanding of complex cardiac device functionality, and potential impacts to the patient
• Strong communication and troubleshooting skills
• Must work well in a team environment
• Self-motivated and able to work independently
• Demonstrates strong documentation practices
• Excellent research and analytical skills
• Participates in on-call rotations for 24/7 support, including weekends and holidays

Preferred Qualifications:

• Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
• Direct patient care experience or experience in a healthcare environment
• Strong technical knowledge of industry CRM products
• Strong technical understanding of relevant procedures and associated medical terminology

Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.