Senior Software Engineer - Remote Eligible

Senior Software Engineer - Emergency Services

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Sinch is seeking a Senior Software Engineer to join our Emergency Services team. This is a critical role where you will be responsible for developing and enhancing our 911 applications, which are a vital part of our commitment to public safety. We are seeking an exceptional software engineer who can lead the development of complex features in our microservices suite of applications. If you are passionate about building life-saving technology and are comfortable with learning and introducing new technologies, we encourage you to apply.

Your Impact & Responsibilities:

• Play a critical role in developing our mission-critical Emergency Services Platform, working across teams to define requirements for end-to-end delivery.
• Translate evolving industry standards (like NENA i3) into software requirements, ensuring our products meet customer needs while staying ahead of the competition.
• Lead the development of complex features and RESTful APIs in our microservices and Kubernetes-based ecosystem.
• Influence our application design and platform architecture, including the introduction of new technologies like Redis, Kafka, and block storage.
• Work with a high degree of autonomy in a fast-paced, collaborative, and agile environment.
• Mentor other engineers and help to foster a culture of high-quality code and accountability.

Requirements:

• An experienced software engineer with a minimum of 10 years' experience delivering mission-critical services in a SaaS or PaaS environment.
• Proficient in Java 17+ / Kotlin. Comfortable working with Python.
• Experienced with Spring Boot 3+. Experienced with MongoDB or MongoDB Atlas.
• Experienced with developing apps designed to run in OpenShift/Kubernetes and comfortable with defining and creating Kubernetes Resources during development.
• Knowledgeable about developing server and client AI tools.
• Familiar with Datadog or Grafana for monitoring and observability.
• Comfortable parsing RFCs and other technical standards documents to derive software requirements.
• Proficient with Git (Github, Bitbucket, etc.) and experienced with Agile methodologies (Scrum, LeSS, etc.).
• A strong problem-solver who is comfortable with learning new technologies.
• A college degree is not required, but relevant industry experience is a must.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; Denver, CO; San Antonio, TX.

Our Hiring Process:

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey.

Benefits:

• Stay Healthy: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Care For Yourself: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• Secure Your Future: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Take a Break: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• Put Family First: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• Work Wherever: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• Make an Impact: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $133,000 - $167,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 20, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.