Senior HR Operations Assurance Consultant

Senior HR Operations Assurance Consultant

Wells Fargo is seeking a Senior HR Operations Assurance Consultant to join our HR Operations and Service Delivery Employee Care team. This team plays a critical role in delivering support to employees and managers across a range of specialized services, including HR Escalations, Specialty Services, Survivor Support, End-to-End Retirement Support, and comprehensive business and operations assurance support. In this role, you will:

Control Ownership and Governance: Serve as a Control Owner for designated processes, ensuring controls are documented, tested, and monitored per policy. Maintain accountability for lifecycle activities including design, execution, and remediation.

Enhanced QA Control Refinement: Lead initiatives to refine QA controls, migrate QA activities to centralized teams, and strengthen evidence retention and validation processes.

Operations Assurance Leadership: Support accurate completion of RCSA deliverables, proactively identify deficiencies, and guide remediation efforts to minimize trailing issues.

Continuous Improvement: Drive process improvement projects aimed at automation, simplification, and enhanced control effectiveness. Promote best practices and self-identification of issues.

Risk Management and Reporting: Monitor control performance, document controls, report on QA and QC results, and escalate thematic concerns. Manage emerging risks, issue management, changes and reporting. Contribute to governance routines and compliance reviews.

Stakeholder Engagement: Collaborate with HR service delivery teams, functional leaders, and risk partners to align operational assurance activities with organizational priorities.

Coaching and Knowledge Sharing: Provide guidance and training to less experienced team members on control design, documentation, QA methodologies, and process improvement techniques.

Required Qualifications:

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Risk and Control Expertise: Strong understanding of operational risk frameworks, RCSA processes, and internal control policies. Ability to identify control gaps, document controls and recommend and execute remediation strategies.

Quality Assurance Acumen: Experience designing and executing QA programs, including control testing, evidence reviews, and monitoring methodologies. Familiarity with QA tools and centralized control inventories.

Process Improvement Skills: Proven ability to analyze workflows, identify inefficiencies, and implement automation or simplification strategies to enhance control health and operational efficiency.

Technical Proficiency: Hands-on experience with HR systems such as Workday and ServiceNow, and comfort with data analysis for control validation and reporting.

Communication and Collaboration: Exceptional ability to partner with process owners, control owners, and cross-functional teams to drive compliance and continuous improvement.

Problem-Solving and Root Cause Analysis: Skilled in diagnosing systemic issues, conducting root cause analysis, and implementing corrective actions.

Proactive Mindset: Ability to anticipate risks, identify improvement opportunities, and take initiative without waiting for direction and escalate when necessary.

Collaborative Approach: Proven success working across functions and teams to achieve shared goals and resolve complex issues.

Job Expectations:

Hybrid work schedule from 550 S. 4th St. Mpls, MN or 1525 W WT Harris Blvd Charlotte, NC

Relocation assistance is not available for this position.

This position is not eligible for Visa sponsorship.

Pay Range: Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $87,000.00 - $154,000.00

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date: 28 Dec 2025

We Value Equal Opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-510094