Senior End User Desktop Support Engineer

Senior End User Support Desktop Engineer

A leading organization in the public sector is seeking a highly experienced Senior End User Support Desktop Engineer to join its IT infrastructure team. This individual will be responsible for driving enterprise-level desktop engineering initiatives, focusing on automation, security, and scalable deployment strategies. The role involves close collaboration with internal engineering and operations teams to enhance desktop environments, streamline update processes, and support strategic technology rollouts. This is a hybrid position. This role is ideal for an experienced desktop engineer who thrives in a collaborative environment and is passionate about driving innovation, automation, and security within enterprise IT systems. The successful candidate will bring deep technical expertise and a strategic mindset to help shape and support the organization’s desktop infrastructure.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in desktop engineering and end user support.
• Strong expertise in:
• Windows OS and desktop infrastructure.
• Automation through centralized management tools.
• PowerShell scripting and Active Deployment Toolkit.
• Application packaging and delivery.
• Microsoft Configuration Manager (SCCM).
• Active Directory and Group Policy.
• Experience supporting security initiatives, including:
• Application control via Intune.
• Adobe Acrobat update rollouts.
• Endpoint update planning and deployment.
• Proven ability to lead engineering efforts and train engineers.
• Excellent documentation and process development skills.
• Strong communication and collaboration abilities.
• Experience with Intune and mobile device management (iOS/Android).
• Familiarity with Mac OS environments.
• Exposure to BIOS update strategies and task sequencing.
• Background in supporting enterprise-level security and compliance standards.
• Ability to articulate the difference between operational and engineering-level support.