Resident Services Coordinator

Resident Services Coordinator

City/State: Brooklyn Center, Minnesota

The Sanctuary of Brooklyn Center is managed by Ebenezer, Minnesota's largest senior housing operator. We are located near public transportation and crossroads of I-694, I-94 and Highway 100 in Brooklyn Center, MN. The Sanctuary provides programming around our residents emotional, intellectual, social and spiritual needs. Our Brooklyn Center community host 158 units in combination of Assisted Living and Memory Care. As the senior housing division of Fairview Health Services, Ebenezer is Driven to Heal, Discover and Educate for Longer, Healthier, Meaningful Lives.

The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community in Brooklyn Center, MN. This part-time administrative/clerical support position includes:

• 40 hours in two weeks
• Every other weekend and holiday rotation
• Cash Out Wages Before Payday with our New Benefit of Early Wage Access!

Responsibilities:

• Maintains, approves changes, updates, and communicates employee nursing staffing schedules
• Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
• Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
• Coordinates communication with Provider/Doctor scheduling
• Schedules care conferences
• Maintains Resident Directories and assists with resident correspondence
• Main assist with billing, accounts receivable and accounts payable (If applicable)
• Functions as a receptionist with providing administrative help for the senior living building (if applicable)
• Works as a Resident Assistant (caregiver) upon request of building leadership

Required Qualifications:

• Experience with MS office products
• Ability to maintain a high level of customer service with tact and confidentiality
• Strong communication skills and ability to interact effectively with a diverse group of staff/residents
• Ability to be organized and solve problems

Preferred Qualifications:

• One to three years related experience preferred
• Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
• Experience in long term care or Assisted Living environment highly preferred
• Experience working with eldermark or educare or similar software program

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement: All qualified applicants will receive consideration without regard to any lawfully protected status