Regional Support Associate

Regional Support Associate

Location: St. Michael, MN

This is a great opportunity for an individual looking to start in an entry-level role and have opportunities for future advancement as we continue to grow!

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex!

Job Summary

The Customer Support Representative will be responsible for overseeing customer orders, creating quotes for chemical and service activities, building relationships with staff, and conducting inventory inspections. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Essential Job Responsibilities:

• Receive and process customer orders promptly and accurately. Ensure timely delivery of orders and address any customer inquiries or concerns regarding orders
• Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels and financial transactions. Validate data for completeness, accuracy, and compliance with company policies and procedures before entering it into the system
• Enter and track data in work management and tracking software (Jira)
• Develop knowledge of products, services and policies
• Collaborate with internal teams, including sales, operations, procurement and logistics, to ensure seamless order fulfillment and customer satisfaction. Provide support and assistance to colleagues as needed to meet customer needs and business objectives
• Conduct regular inventory inspections to ensure accuracy and identify any discrepancies. Coordinate with warehouse and logistics teams to reconcile inventory records and maintain optimal stock levels
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Strong proficiency in Microsoft Office Suite and experience with ERP systems
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams and exhibit strong customer service skills
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Proven ability to build and maintain positive relationships with colleagues
• Ability to work independently with minimal supervision and also as part of a team
• Adhere to all safety policies and guidelines
• Perform other duties as assigned

Preferred Qualifications:

• One (1) year of experience in an administrative or customer-service role, preferably in the chemical or manufacturing industry
• Associate's degree or higher in Business Administration, Supply Chain Management, or a related field
• Experience with Acumatica ERP system
• Knowledge of inventory management principles and experience conducting inventory inspections

Apex Water and Process Inc. is a comprehensive provider of water and process solutions, as well as fabrication for industrial and agricultural markets with enterprise-level partnerships and customer service. As a vertically integrated parent company to six outstanding regional brands, Apex is uniquely positioned to meet all our clients' fabrication, chemical, equipment, engineering and service needs efficiently and effectively. We are a fast-growing, dynamic company with a strong, supportive culture that offers many opportunities for career development and advancement. We are always looking for passionate, dedicated individuals to join our team to help us continue to strive for excellence as we provide valuable, innovative and sustainable solutions for our customers!

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.