Public Services Supervisor

Public Services Supervisor

Create and sustain access to libraries' resources; build and manage the student worker team in Public Services (Circulation). Responsibilities include:

• Student Management and Supervision - 50%: Manage, supervise, and mentor a team of student public services assistants for BUL circulation services. Oversee the hiring process, design and implement training, create work schedules, provide advising, and conduct performance evaluations.
• Service Provision and Policy Management - 25%: Ensure sustainable service provision regarding circulation and resource sharing issues, including crafting and evaluating policies for missing items, billing, reconciliation, etc. Develop uniform strategies and procedures for problem resolution across circulation services. Create and implement the library's reserve collections.
• Technology and Media Equipment Management - 10%: Develop, maintain, and deploy technology and media equipment, including purchasing, cataloging, packaging, and troubleshooting. Establish usage policies and communicate with departments regarding equipment needs and updates.
• Collaborative Liaison with Library Departments - 10%: Liaise with other library departments on collaborative projects, such as library systems, strategic planning, and marketing.

Required Skills:

• Ability to solve complex problems
• Excellent written and oral communication skills
• Ability to work collaboratively in a team environment and individually
• Organization
• Detail-oriented
• Ability to prioritize and handle multiple projects concurrently
• Ability to design, implement and review workflows
• Working knowledge of trends and services in academic libraries that support student success
• Strong mentoring and managing skills

Experience: 2+ years of related experience. Previous supervisory experience. Education: Bachelor's degree.

Additional Information: Travel: This position requires little to no travel. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones. The work environment involves working for a suburban, Christian university in which all employees are expected to have a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of the university, and an agreement to abide by all university policies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting and traversing the Bethel Campus on a regular basis. Reasonable accommodations may be made to ensure people are able to perform the essential functions. This position also requires the ability to perform physical tasks associated with lifting, carrying, and moving library materials as needed. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Expected Hours of Work: Typically, days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Occasional evening and weekend work may be required as job duties demand. This is a 40 hour per week, 12 months per year position. Benefits: Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package.