Program Assistant, Visitor Services

Program Assistant, Visitor Services

Location: Oliver H. Kelley Farm, 15788 Kelley Farm Road, Elk River, MN 55330

Compensation: Typical starting range $23.22 - $25.01 hourly

Status & Hours: Full-time, regular (approximately 2,080 annual hours) position

Benefits: Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.

Designation: Bargaining Unit AFSCME Local 3173

To Apply: Interested applicants must apply online at the Minnesota Historical Society's career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

Summary Of Work

1) Lead daily visitor services operations; 2) Assist the Oliver Kelley Farm's retail operations; 3) Assist in K-12 & Daily Programs; and 4) Facilitate site rentals.

Minimum Qualifications

High school diploma or equivalent. Two years experience in a retail, sales, or event planning environment. Demonstrated positive customer service skills. Experience with ticketing and Point of Sale (POS) software and a willingness to troubleshoot when issues arise. Demonstrated ability to communicate verbally and in writing with diverse staff and public in a positive, friendly and professional manner. Demonstrated ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an education or customer service environment. Demonstrated ability to think imaginatively and problem solve. Excellent organizational skills and attention to detail. Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities. Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment. Strong computer skills necessary to develop quality project and program documentation. Basic math skills to run sales transactions efficiently. Must be able to work nonstandard hours including evenings and weekends. Ability to stand for extended periods of time. Ability to bend, crouch, kneel, reach, push, and pull.

Desired Qualifications

Experience with financial and admission reporting. Strong personal computer skills including intermediate or higher skill level with Microsoft Office and Google Suite software. Demonstrated ability to work as a member of a team while independently carrying out institutional objectives.

Should you have questions with the application process, email humanresources@mnhs.org or call MNHS Job Line at 651-259-3181.

The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.