Production Manager - Salesforce

Salesforce Product Manager

The Salesforce Product Manager is responsible for shaping the vision, strategy, and ongoing enhancements of our Salesforce ecosystem to achieve strong business results, promote customer success, and encourage scalable platform innovation. This role is responsible for driving end-to-end program execution - from scoping and resource planning to delivery and post-launch optimization - ensuring that projects are delivered on time, on budget, and aligned with business objectives. Collaborating with various stakeholders, the Salesforce Product Manager will oversee product vision, technical architecture, roadmap, quality standards, and go-to-market strategies for solutions powered by Salesforce to expand the Colliers ecosystem that includes Salesforce, Precision Loan Management, Docuware and proprietary systems.

Essential Duties And Responsibilities

Product Lifecyle Management And Strategy

• Lead software product life cycle management to include roadmap planning, prioritization, and release cadence for Salesforce features, integrations, and automation that aligns with the business objectives.
• Champion change management initiatives to drive adoption of lifecycle protocols and best practices across multidisciplinary teams.
• Define and track KPIs related to lifecycle protocol adoption, including delivery speed, quality, compliance, and stakeholder satisfaction.
• Represent the Salesforce platform in executive forums and contribute to broader technology strategy and budgeting.
• Manage end-to-end delivery: requirements, solution design, build, test, deployment, and post-release support.
• Establish and enforce best practices for Salesforce data model design, security, integrations, testing, and change management.
• Ensure seamless integration with other systems and platforms as part of a unified data strategy.

Stakeholder Collaboration And Team Leadership

• Partner with business stakeholders (production, underwriting, marketing, servicing, accounting) to translate Salesforce requirements into measurable outcomes and KPIs.
• Build, lead, and grow a multidisciplinary team (administrators, developers, technical personnel) to deliver scalable and high-quality Salesforce solutions.
• Champion a feedback loop to continuously improve the Salesforce platform.
• Evaluate scheduled work and make recommendations around resource needs, including consultant engagements.
• Evaluate and oversee third-party Salesforce engagements to ensure quality results where applicable.
• Ensure compliance with data governance, security, and regulatory requirements.
• Additional duties as required.