Product Engineer II

Product Support Engineer

In this exciting role as a Product Support Engineer, you will have responsibility to provide product support for service and repair activities for Medical Devices. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage to the medical device business.

Position Responsibilities:

• Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
• Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
• Support projects aimed at increasing customer uptime and service effectiveness including communication with company field service and depots worldwide that service capital equipment.
• Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.
• Support training to internal field service, technical service, sales and clinical personnel.
• Work with the global field organization to support service activities in existing markets and expansion into new markets.
• Manage and priorities service-related issues and escalations from the global field service team.

Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy. Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs. May be responsible for the transfer from R&D to manufacturing. Requires a University Degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.