Process Service Specialist

Process Service Specialist

Location: This is a full-time, on-site position based at our Plymouth office located in Plymouth, Minnesota.

Pay Range: $17-$19/hr

About the Role: Lexitas is seeking a highly organized and detail-driven Process Service Specialist to support the execution and coordination of legal service jobs across departments. This role is critical in ensuring the accuracy, timeliness, and responsiveness of client interactions, with a strong focus on onboarding new clients, managing service requests, and maintaining data integrity. The ideal candidate is a self-starter with exceptional customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, collaborative environment.

Key Responsibilities:

• Own the client experience by providing prompt, professional, and accurate responses to email inquiries and service requests.
• Process client orders efficiently, ensuring all job details (billing instructions, service types, associated parties) are captured and entered accurately.
• Manage the onboarding of new clients, including entering firm data, preferences, and requirements into internal systems.
• Coordinate fulfillment of service requests across departments, ensuring seamless communication and timely execution.
• Monitor job status, update client records with progress notes, and follow up on outstanding tasks.
• Run, monitor, and distribute reports related to job execution and performance.
• Liaise with sales to support client retention and flag potential client issues or new lead opportunities.
• Ensure billing data is accurate and escalate for management review as needed.
• Provide support to inbound call queues and participate in after-hours/on-call duties as required.
• Uphold all HIPAA, privacy, and confidentiality standards in managing sensitive case information.
• Embody and promote the company's core values of SPIRIT (Service, Professionalism, Integrity, Respect, Innovation, and Teamwork).

What You'll Bring:

• Strong attention to detail and a commitment to accuracy in data entry and client communication.
• Excellent written and verbal communication skills.
• A collaborative, team-oriented attitude and a strong sense of ownership and accountability.
• Ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
• Familiarity with legal service environments, particularly with deposition or litigation support, is a plus.
• High level of professionalism and a service-first mindset.
• Flexibility to work overtime or adapt to shifting priorities as needed.

Qualifications:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service, administrative support, or the legal services field.
• Proficiency in Microsoft Office Suite (Outlook, Word, Adobe Acrobat).
• Typing and data entry experience required; knowledge of touch-typing systems preferred.
• Familiarity with legal terminology or deposition notices is a plus.
• Excellent attendance and punctuality are essential.

Supervisory Responsibilities:

This role is not a supervisor position.

Language Skills:

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

Certificates, Licenses, Registrations:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Travel Requirements:

No travel is expected for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO Statement: Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. EOE Employer/Vet/Disabled If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online. Job Details Pay Type Hourly