Patient Support Coordinator - North Family Practice

Patient Support Coordinator

Part-time, 72 hours/pay period Monday-Friday between 7:45 am - 4:45 pm, Wednesday as half day A Patient Support Coordinator greets, registers, and schedules patients in person and by phone. This position performs great customer service, works well in a fast-paced job, has good computer skills and is willing to learn electronic health records and payment systems. This team member works together with providers and staff to support and coordinate our patients care needs within the department and across the clinic.

Key Job Duties:

• Represent the Mankato Clinic
• Schedule patient appointments to include follow-ups, canceling, confirming and rescheduling
• Register patients in person and by phone
• Accept and enter payments in computer system
• Update insurance and verify personal information
• Answer incoming phone calls
• Prepare for patient's upcoming visit
• Distribute, explain and collect patient forms
• Answer patient questions and direct patients to correct areas
• Perform clerical functions as needed for the department

Required:

• High school diploma or equivalent
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Ability to communicate effectively
• Customer service experience
• Excellent telephone communications and keyboarding skills
• Dedication to patient satisfaction
• Professional and positive attitude
• Ability to work well in a team

Preferred:

• Experience working with the public
• Medical terminology
• Advanced educational training

BLS (CPR) certification must be obtained within 90 days of hire. Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $16.65-$23.25, initial pay based on relevant work experience. Mankato Clinic is proud to offer our employees work/life balance. All employees scheduled 60-80 hours per pay period are eligible for full benefits.

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.
• Dental Insurance
• Paid Time Off as well as Salary Continuation Time
• Paid Holidays
• Life Insurance/AD&D
• Generous 401(k)/Profit Sharing Plan
• Education Assistance and Scholarship opportunities
• Employee Success Sharing Bonus Program
• Credit towards Mankato Clinic Apparel
• Volunteer Program that supports the non-profits that matter to you!
• Wellness Program
• Employee Appreciation Events

About Us Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience. The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with approximately 200 providers and 725 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication. We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong. We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.