Patient Services Coordinator (maplewood)

Job Overview

The Patient Services Coordinator (PSC) is essential in providing a positive first impression and ensuring a smooth patient experience at M Health Fairview- Woodbury Orthotics & Prosthetics. This role is responsible for scheduling and re-scheduling patient appointments and may also serve as the primary receptionist for the department or program. The PSC interacts closely with patients, visitors, and a multidisciplinary healthcare team in a professional, organized, and empathetic manner. Exceptional customer service, communication, and problem-solving skills are critical to delivering a high-quality patient experience. This position also includes various clerical duties to support department operations.

Key Responsibilities

• Scheduling & Registration:
• Accurately schedule and reschedule patient appointments and update schedules as necessary.
• Record and communicate any schedule changes to involved staff and patients in a timely manner.
• Resolve scheduling conflicts by liaising with the necessary parties to find solutions.
• Input relevant patient information into the system to maintain accurate records.
• Coordinate interpreter services when required.
• Customer Service & Communication:
• Provide excellent customer service to patients, visitors, and staff with a friendly, empathetic, and professional approach.
• Answer, screen, and respond to incoming phone calls, taking and relaying messages as needed.
• Ensure smooth communication by reviewing and routing mail, faxes, and interdepartmental correspondence.
• Check patient insurance details for benefits and prior authorization as needed.
• Clerical & Reception Duties:
• Perform general clerical duties including processing scans, faxes, and sorting incoming mail.
• Assist with check-in/check-out procedures to ensure a seamless experience for patients.
• Maintain a clean and organized reception area to create a welcoming environment.

Organization Expectations:

Patient-Centered Care: Adjust care and service to meet the developmental and cultural needs of the patient population.

Professionalism & Respect: Communicate respectfully with patients, visitors, and staff.

Safety & Security: Ensure a safe and secure environment for all patients and team members.

Compliance & Continuous Learning: Fulfill all organizational requirements, complete necessary training, and comply with laws, regulations, and policies.

Innovation & Efficiency: Contribute to a culture of continuous improvement and innovative thinking.

Flexibility: Perform other duties as assigned to support department operations.

Required Qualifications:

Education: High School Diploma or equivalent.

Experience: Previous clerical, scheduling, or receptionist experience preferred.

Skills:

• Excellent organizational and time management abilities.
• Strong verbal and written communication skills.
• Ability to manage competing priorities and adjust quickly to changes.
• Demonstrates adaptability and resilience in a fast-paced environment.
• Must have reliable transportation to ensure consistent attendance.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status