Operations Support Specialist

Operations Support Specialist

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will play a key role in overseeing and managing the sites asset management requirement and supporting the development and implementation of the sites continuity plan to maintain operational efficiency and preparedness.

Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within Office of Human Capital and Training and are assigned based on the need of the agency. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.

Provides oversight and management of daily operations for Emergency Management functions and responsibilities outlined by management directives. Coordinating with internal and external stakeholders for program success; briefings, projects, events, administrative challenges

Performs data analysis to identify trends and asses program performance or address problem areas. Manages asset systems, maintains accurate inventories, and oversees the distribution and life cycle of assets. Oversees facility operations by managing project tracking for building issues and serving as a liaison between facility teams and building occupants.

Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position. Successfully pass a Background Investigation including financial disclosure. You must pass a drug screening. You must submit resume and supporting documentation. Males born after 12/31/1959 must be registered with the Selective Service. Political appointees may require OPM approval before on-boarding. USCIS applies the Telework Enhancement Act of 2010 to its telework program. This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/26/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/26/2025.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Experiencing and supporting resource management and operational activities. Providing knowledge or policies and procedures related to emergency preparedness. Ability to assist in resolving routine operational issues to maintain efficiency. Building effective working relationship to achieve organizational goals.

OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing asset management systems to support inventory tracking and operational needs. Serving as a primary contact to assist with emergency response. Identifying and addressing site needs to ensure efficient operations. Collaborating with stakeholders to support organizational goals.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/26/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.