Operations Specialist

Operations Specialist

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our operations team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

A successful operations specialist will be able to do:

• Conducts quality control assessments to maintain compliance with regulatory standards and internal procedures.
• Confers regularly with management on status of progress toward consistencies for procedures and processes.
• Provides assistance to branch personnel and members to resolve account-related issues and transactions.
• Prepares and produces reports from various platform systems throughout the branch network.
• Maintains and enforces quality control within set standards for platform systems.
• Collaborate with management, staff, and the training department to support and enhance training and staff development.
• Answers incoming member calls efficiently and uses skill and knowledge of Topline products, processes, and procedures to assist members on the phone.

Salary Range: $21.31 - $26.63 (hourly)

Benefits: 401(k) with Employer Match Dental Disability Insurance Employee Perks Flexible Spending Accounts Life Insurance Medical Paid Holidays Paid Time Off Pet Insurance Referral Program Vision

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.