Operations Specialist - Scalehouse, PTO, 401k

Job Opportunity

Shift Schedule: 8:30am - 5:00pm Monday - Friday (occasional Saturdays) Pay: $19 - $22 based on experience

Experience Level: Previous customer service experience required, along with proficiency in Excel and strong administrative skills

Why should you apply? We invest in you!

Benefits

Be home every night and weekend

Industry-leading health insurance

3 Weeks Paid Time Off

401k with Company Match

100% Paid Tuition, Books & Fees for 135+ education programs

Discounted Stock Options

An opportunity to work with an empowering workforce and career advancement

Job Summary

Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience

• Education: High school diploma or G.E.D. (accredited)
• Experience: No prior work experience required.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• None required.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than __ pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally; Normal setting for this job is: office setting and/or landfill.

The expected base pay range for this position across the U.S / Canada is $19.00 - $22.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.