Operations Analyst

Job Title

Responsible for delivery and operation of critical capabilities for network which provides connectivity for customers, business partners and employees by executing operational activities for the area of Network Wide Area Network (WAN). The Network WAN domain includes on premise and cloud connectivity. The person in this role will have the opportunity to learn and apply more than what is taught through hands on experience, mentoring form design engineers, and relevant training courses. This role provides operational management (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, developing automations, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems.

Key Responsibilities:

• Maintain, monitor and manage hardware, software, SaaS, and SASE utilized to deliver the capabilities required for network security & controls which includes install and configure software, systems and updates as needed; install, configure and administer hardware and software, SaaS per standards and requirements.
• Provide level-2 support for assigned systems. Serve as an escalation point for Network Operations team for specific assigned area of expertise, and independently provide solutions or collaborate with Network Design Engineering. Information Security, Security Tools Engineering and vendors.
• Perform troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence.
• Develop and implement operational processes, procedures, and associated documentation for capabilities in the Network WAN Domain.
• Ensure that Network WAN capabilities hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure appropriate reaction and resolution to issues.
• Create, implement, and maintain monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis).
• Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service.
• Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve performance and overall health of the environment.

Required Qualifications:

• BS Computer Science, BA MIS, or associate's degree plus experience. Education and/or technical training on complex and sophisticated network systems such as routing, software defined wan, load balancing.
• Relevant work experience either via internships, work study, or post-graduation employment.
• Ability to demonstrate problem/incident management and troubleshooting skills within a technology operations environment.
• Broad knowledge in some of the following networking areas: Routing, Switching, Security, Firewalls, SASE, Proxy, AWS networking, Azure Networking
• Developing and executing project plans.

Preferred Qualifications:

• Preferred certifications: ITIL, Cisco, Palo Alto, F5, Python, Zscaler, Information Security.
• Working knowledge of LAN/WAN network infrastructure: switches, routers and hubs, and acceleration/de-duplication devices.
• Experience writing scripts in one or more administrative languages: such as python.
• Confident and comfortable taking the lead by establishing command and control during troubleshooting or recovery scenarios.

About Our Company:

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary:

The estimated base salary for this role is $61,200 - $82,500 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time:

Full time

Exempt/Non-Exempt:

Non-Exempt

Job Family Group:

Technology

Line of Business:

TECH