National Client Services Representative

Client Services Representative

The Client Services Representative is responsible for managing the life of a client ticket for service or repair. The role encompasses a range of duties including project coordination to support the National Client Services Department, customers, and colleagues. This individual will be responsible for supporting actions such as dispatching technicians, ordering parts, communicating with stakeholders, and verification of work completed.

Specific responsibilities include:

• Service Work Order Management
• Scheduling & Dispatching
• Emergency & Follow-Up Handling
• Client Communication & Support
• Internal Coordination
• Procedural Compliance

General responsibilities include:

• Representing the company in a business-like professional manner
• Being available to work outside of normal business hours
• Working in compliance with the company's policies and procedures
• Maintaining and protecting assigned company assets
• Accurate written record keeping

Required qualifications:

• High school diploma or GED
• 1 year of experience with general administrative duties in an office environment

Preferred qualifications:

• 1 year of experience in customer service
• Basic accounting and accounts receivable knowledge
• Proficiency with Microsoft Office and computerized business systems

Demonstrated professional competencies:

• Excellent keyboarding skills
• Ability to work in a high-volume atmosphere
• Ability to solve practical problems and carry out responsibilities under minimal supervision
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
• Excellent interpersonal skills including customer service skills
• Ability to write simple correspondence and present information in one-on-one and small group situations
• Ability to interact effectively at all levels and across diverse cultures
• Ability to function as an effective team member
• Ability to adapt as the external environment and organization evolves

Physical demands:

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working conditions:

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Benefits:

• Medical, dental, vision, company provided basic life insurance and AD&D and short-term disability
• Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts
• Enrollment in the company's 401(k) plan
• PTO (paid time off), sick leave, and 7 paid holidays

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career.