Member Services Representative

Member Services Representative

We are looking for a contract to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.

Responsibilities:

• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.
• Provide accurate information about services and resolve issues in a timely manner.
• Utilize computer systems to document customer interactions and update records.
• Maintain high typing accuracy to meet operational requirements.
• Collaborate with team members to improve service delivery and share best practices.
• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.
• Uphold company policies and procedures in all customer interactions.
• Assist with escalated concerns, ensuring proper resolution and follow-up.
• Monitor and report customer feedback to help identify areas for improvement.

Requirements:

• Proven experience in a call center or customer service role.
• Strong computer proficiency, including the ability to navigate multiple systems.
• Exceptional typing skills with attention to accuracy.
• Effective communication abilities, both verbal and written.
• Capability to work in a fast-paced environment and handle high call volumes.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to manage time efficiently and prioritize tasks.
• Familiarity with banking or financial services is a plus.