Medical Support Assistant - Physical Medicine And Rehabilitation

Medical Support Assistant

The incumbent is an integral part of a large Physical Medicine and Rehabilitation Department within the Minneapolis VAHCS. The PM&R Department houses the National Polytrauma Rehabilitation Center, Regional Amputation Center, Polytrauma Network Site, Comprehensive Pain Center, Visual Impairment Services Outpatient Rehabilitation, Program and Center for Integrative Health and Healing as well as multiple medical provider clinics.

Duties of this position are, but not limited to:

• The incumbent independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
• Advises clinical staff on current administrative processes.
• The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
• Monitoring both inpatient and outpatient appointments in areas of responsibility; Verifying and updating demographics and insurance information when patients check-in for appointments.
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.

Work Schedule: Administrative Days

Pay: Competitive salary and regular salary increases

Retirement: Traditional federal pension and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process.

Qualifications

Basic Requirements:

Citizenship. Citizen of the United States.

Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Physical Requirements. See VA Directive and Handbook 5019.

English Language Proficiency. MSAs must be proficient in spoken and written English.

Grade Determinations:

Medical Support Assistant, GS-3

Experience or Education. None beyond the basic requirements.

Assignment. This is an entry level MSA position.

Medical Support Assistant, GS-4

Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. Two years of education above high school.

Assignment. This is a developmental level MSA position.

Medical Support Assistant, GS-5

Experience. One year of experience equivalent to the GS-4 grade level; OR, Education. Four years of education above high school.

Assignment. This is the full performance level for MSAs.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.