Manager, Operations II - Cost Basis

Job Opportunity

Provide supervisory guidance and personnel support for the Cost Basis Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department.

Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met. Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession. Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate. Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required. Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications. Develop and maintain department procedures.

Must-have 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience 3+ years prior securities, banking, technology and/or job specific related industry experience Securities license 7 or 99 (or able to obtain license within 120 days) 2+ years demonstrated and sound managerial experience leading and managing a team Previous cost basis expertise Nice-to-have Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook) Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management. Previous experience with cost basis Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $65,000, $115,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.