Manager Multimedia Services

Manager Multimedia Services

Salary: $88,597.00 - $113,023.00 Annually Location: Minneapolis, MN Job Type: Full-time Job Number: 2025-00502 Department: Communications Division: Communications Video Services Opening Date: 10/22/2025 Closing Date: 11/5/2025 11:59 PM Central

Position Description

This position is critical in managing digital content development and production – including managing a team of creative professionals, implementing brand strategy across digital creative content streams, identifying and pursuing compelling stories, developing opportunities to enhance the capabilities of the team and its toolkit, overseeing the process of content ideation, planning, and production, aligning the team's work with success metrics, and ensuring all productions meet quality standards. The Multimedia Manager will lead a team of creative professionals to develop new content opportunities to drive audience growth and engagement and oversee the entire content lifecycle.

Job Duties and Responsibilities

• Direct, coordinate, and supervise all staff and activities.
• Guide programming development by making decisions, offering recommendations, and leading a team to ensure smooth operations.
• Assist Communications staff and other departments with the creative process, including conception, production, and post-production. This ensures the design and content reflect brand consistency.
• Provide cross-departmental collaboration on projects, problems, and obstacles.
• Maintain AV and content management systems, encoders, transcoders, streaming and recording devices, media file storage servers, switches and switchers, workstations, and other broadcast equipment.
• Assist Cable Officer with cable TV management and intake cable complaints from subscribers.
• Project manage Public/Community Access provider.
• Develop and maintain Crestron and Microsoft Teams implementation related to AV.
• Anticipate problems that may impede a live broadcast or an event in the conference center and council chamber.
• Troubleshoot problems during live broadcasts or events.
• Oversee budgets and financial planning within the division; this includes developing/managing contracts with vendors and creating bid forms and RFPs.
• Communicate with staff about department policies and procedures.
• Develop relationships with City staff, elected officials, department heads, and vendors.
• Evaluate staff performance and provide feedback annually and during check-ins.
• Evaluate audio/video technology to ensure continuity.
• Ensure compliance with FCC rules and regulations and MN state statutes.

Working Conditions

Office environment. Available nights and weekends for assistance and project demands.

Required Qualifications

Minimum Qualifications: Bachelor's Degree in media production, radio production or communications or equivalent. Minimum Experience: Five or more years of related experience includes industry work experience, extensive industry knowledge, and technical expertise. Equivalency: An equivalent combination of education and highly related experience in a similar environment may be considered.

Required Attachments

You must attach a resume to your application and complete the supplemental questions. Without a resume, the application may be deemed as incomplete and will not be considered further.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process.

Knowledge, Skills and Abilities

• Good critical thinking and troubleshooting skills
• Exemplary decision-making and judgment abilities.
• Experience working in government and managing staff
• Understanding of TV operations.
• Active listening and learning ability,
• Good communication skills.
• Ability to multitask and manage time
• Ability to solve problems.
• Technology skills related to TV production.
• Knowledge of operating equipment, editing, scheduling programs, managing master control, and troubleshooting under stressful situations.
• Maintain technical level to evaluate software and equipment.
• Able to attend seminars, read trade articles, and continue industry-related training

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location, and length of service.

Insurance

Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks.

Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid Time Off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.

Paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.

Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation

Eligible City employees may choose to participate in the following transportation programs:

Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.

Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and Development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other Perks

Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions, health club discounts, and more.