Manager IT - Desktop Support - Onsite Eagan, MN

Manager IT - Desktop Support - Onsite Eagan, MN

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. This is an onsite management role in Eagan, MN. The Manager of Desktop Support oversees the management, coordination, and capacity planning of assigned resources, ensuring alignment with organizational priorities. This role partners with IT and business leadership to develop and execute technology strategies that drive quality, stability, and long-term sustainability. This position bridges strategic leadership with technical expertise and advances operational efficiency, innovation, and measurable business value.

Responsibilities:

• Cultivate a productive and supportive work environment by providing professional development opportunities, clear objectives, and resources for staff effectiveness
• Manage team performance through coaching, evaluation, and standardized performance metrics
• Facilitate strong engagement with internal and external customers, addressing business needs, resolving issues, and delivering measurable value
• Provide leadership across assigned IT ecosystem, ensuring stability, sustainability, and compliance with company standards, security, and financial policies
• Align IT strategy with organizational goals, regulatory requirements, and best practices to promote long-term quality and efficiency
• Collaborate across IT and business functions to identify solutions, improve execution, and drive innovation
• Ensure accountability by monitoring performance against budget, resources, and development priorities
• Support enterprise initiatives by implementing methodologies, services, and tools that enhance execution and productivity
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience
• High School Diploma or GED equivalent required
• 6 years of work experience in Information Technology (IT)
• 2 years of people management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications:

• ServiceNow experience
• Hardware Asset Management (HAM)
• Experience with onboarding IT Refresh
• Excellent communication and stakeholder management skills to bridge technical and non-technical teams
• Strong problem-solving and business analysis capabilities
• Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
• Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
• Minimal travel on an as needed basis

Preferred Qualifications:

• PBM / healthcare / regulated market company experience
• Experience interfacing with executive level of leadership
• Experience working in and leading teams within a fully remote environment
• Advanced degree
• Advanced certifications (e.g., PMP, CISSP, ITIL) strongly preferred

Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.