Manager, Business Services Initaitivs

Manager Of Business Services Initiatives

The Manager of Business Services Initiatives will drive strategic enhancements to critical client and advisor-facing processes, focusing on efficiency, compliance, and adoption of innovative solutions. This role will lead cross-functional collaboration to deliver impactful projects aligned with organizational goals, prioritizing scalable and client-centric outcomes.

Lead the expansion and optimization of digital delivery capabilities to improve client engagement and administrative efficiency. Develop strategies to accelerate adoption of eDelivery solutions across advisor networks and client segments. Partner with Technology and Marketing teams to refine user experience, address barriers, and track adoption metrics. Redesign end-to-end client mailing workflows to reduce costs, improve accuracy and consistency, and maximize efficiencies. Integrate digital alternatives where feasible, ensuring compliance with regulatory requirements. Establish KPIs to monitor process efficiency and client satisfaction. Simplify application and submission processes for advisor industry rankings, reducing administrative burden. Collaborate with Compliance, Marketing, and Advisor Support teams to ensure timely promotions of rankings. Enhance tools/resources to empower advisors in leveraging rankings for business development. Establish KPIs to monitor process efficiency and promotional reach of rankings. Act as primary coordinator for cross-functional teams (Legal, Compliance, Operations, Technology) to react to new sanctioned securities. Develop communication protocols to keep stakeholders informed. Lead cross-functional teams (Client Service, Compliance, Legal, Product) to design and implement remediation plans for client issues. Maintain and enhance standardized processes to plan and execute remediations. Ensure remediations adhere to regulatory standards and proper communication protocols.

Wealth Management Expertise: Knowledge of wealth management products, investment solutions, and securities/financial markets (5+ years' experience). Cross-Functional Leadership: Proven ability to lead regulatory/industry initiatives and direct cross-departmental teams. Strategic & Operational Skills: Experience in strategy development, prioritization, and value-chain analysis; strong project management and tech/operational acumen. Problem-Solving & Execution: Ability to analyze complex issues, develop creative solutions, and drive hands-on implementation in fast-paced environments. Stakeholder Management: Expertise in facilitation, conflict resolution, and strategic influencing/negotiation to build consensus across all organizational levels. Multitasking & Detail Orientation: Skilled at managing competing priorities with precision and providing team direction. Limited travel may be required (0-20%)

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program includes competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Opportunities to do challenging work. Opportunities to build close relationships with clients. The expected salary range for this particular position is $85,000-$150,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Address: 250 NICOLLET MALL: MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.