LRT Network Support Manager (IS Manager 1)

LRT Network Support Manager (IS Manager 1)

Salary: $98,800.00 - $160,347.20 Annually Location: MN 55454, MN Job Type: Full-Time Job Number: 2025-00208 Division: Regional Administration Department: IS-Admin Opening Date: 09/19/2025 Closing Date: 10/5/2025 11:59 PM Central

The Metropolitan Council is the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. Information Services (IS) is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

Job Responsibilities

The Light Rail Transit (LRT) Network Support Manager is responsible to oversee designing, implementing, and operating the network that supports Light Rail Transit operations and maintenance. This role is critical for ensuring operational continuity, managing system engineers, handling equipment procurement, supporting planning, and facilitating strategic discussions with business partners, while ensuring that LRT network is compliant, secure, and operationally reliable. The LRT Network Support Manager acts as a key leader, interfacing with internal departments and external vendors to provide infrastructure modernization, service delivery, and enhanced rail safety systems support.

What you would do in this job:

• Supervise a team of information technology professionals, including collaborating with team members to develop, review, and adjust employee work plans, performance goals and development plans.
• Recruiting and hiring, performance management and evaluation, mentoring, coaching, team building and serving.
• Participate in department management team activities including budgeting, policy development, and implementing department objectives and goals.
• Establish IS procedures and standards and ensure the creation and maintenance of appropriate documentation for systems.
• Act as a liaison between the IS department, LRT leadership, and other departments to ensure transparency and strong, positive relationships.
• Manage and coordinate projects and guide technical staff to participate in and manage projects efficiently, including project definitions, work plans, documentation, scheduling, control methods, and status reporting.
• Direct development of contract specifications and monitor the work of contract personnel.

Minimum Qualifications

Any of the following combinations of education (in Computer Science/Engineering, Information Technology, or related) and progressively responsible experience in information technology:

• Master's degree and 4 years of experience, including 3 years of experience leading people and/or projects.
• Bachelor's degree and 6 years of experience, including 3 years of experience leading people and/or projects.
• Associate's degree and 8 years of experience, including 3 years of experience leading people and/or projects.
• High school diploma/GED and 10 years of experience, including 3 years of experience leading people and/or projects.

Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for leadership/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year):

• Metro Transit Leadership Academy
• Project Management Development Program - 12 month session
• Project Management Development Program - 6 month session
• Four Learning Institute Certificates

Desired Qualifications

Experience with network topology, firewalls, security information and event management (SIEM) and tools, physical and virtual, to support. Experience in a Supervisory Control and Data Acquisition (SCADA) system environment. Network architecture and SCADA lifecycle management skills. Experience leading technical and non-technical personnel in fast-paced environments. Experience navigating stakeholder engagement and technical planning sessions. Experience in contract management and resource optimization. Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.

Knowledge, Skills, and Abilities

Strategic planning skills for infrastructure and personnel needs. Strong leadership skills in fast-paced, emergent environments. High level of competency in system lifecycle management and modernization strategy. Understanding of public-sector budgeting, purchasing cycles, and compliance frameworks. Knowledge of regulatory frameworks (FRA, FTA, NIST, CJIS, PCI). Strong problem-solving and analytical skills to identify and resolve SCADA issues.

Benefits

We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits, and a good work/life balance.

Recruitment Process

The recruitment process involves reviewing your minimum qualifications, rating your education and experience, conducting a structured panel interview, and conducting a selection interview. If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. Security Policy: This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check. If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be eligible for this position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance, and vision insurance
• Free access to: Well@Work clinic, bus/rail pass valued at over $1200 per year, parking at many job locations, fitness centers at many job locations, Employee Assistance Program, and extensive health and wellness programs and resources

01 Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

02 How did you first hear about this job opening?

03 If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04 Select the option that best describes your level of education in Computer Science/Engineering, IT, or a related field,