Lead, Client Installation & Service Delivery

Client Installation & Service Delivery Lead

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a customer minded professional to join our team as a Client Installation & Service Delivery Lead. In this role, you will provide support for telematics installations, helping to coordinate activities and ensure smooth deployments. This role works closely with client-facing teams, operations, and vendors to assist in delivering timely, high-quality installations that contribute to a positive client experience. The position supports issue resolution and helps maintain alignment across teams to promote client satisfaction and trust.

What You'll Do

• Oversee the end-to-end installation process, including scheduling, execution, and completion
• Ensure installations are completed on time, within scope, and with proper documentation
• Proactively identify risks or scheduling conflicts and implement corrective actions
• Maintain accuracy in project timelines and coordinate with internal teams to minimize disruptions
• Serve as a point of escalation for installation-related issues while maintaining consistent communication with client-facing teams to provide updates and ensure client satisfaction
• Maintain dashboards and reporting tools to track installs by account, region, and vendor, while analyzing performance metrics to identify trends, risks, and opportunities for improvement
• Provide regular updates to both client-facing teams and leadership, ensuring visibility, accountability, and smooth execution of installations
• Serve as the liaison with installation vendors and service providers. Assist in developing and maintaining dashboards that track installations by client and vendor

Basic Qualifications

• Bachelor's degree in business, operations, or related field
• 2-3 years' experience client support, operations, service delivery or vendor coordination
• Excellent communication skills (written and verbal)
• Strong multitasking, prioritization, problem solving and organizational abilities
• Proficiency with Microsoft Office Suite and project management tools
• High attention to detail and accuracy in managing installations and reporting

Preferred Qualifications

• Project Management certifications (PMP, CAPM, or equivalent)
• Experience managing vendors or service providers
• Experience with CRM tools

Location: Hopkins, MN

The hiring base salary range for this position is $51,600 to $71,000 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.