IT Operations Analyst - Management Analyst 2

It Operations Analyst - Management Analyst 2

The IT Operations Analyst provides high-level executive administrative management and advanced professional organization to ensure efficient and effective operations for the Information Technology Solutions Department. This position works closely with the Vice President – IT, Director of Educational Technology, and Director of Technology Operations to analyze, develop, improve and implement operational systems and workflows, technology policies, and manage administrative functions of the department such as budgeting, inventory (software and hardware) management, and project-based work to optimize efficiency, manage operational costs, and document departmental standard operating procedures for sustainable operations. This position acts as subject matter expert to provide evaluation, coordination and methodology for the organizational management of the operations, projects and recordkeeping for the IT Solutions Team.

Position Responsibilities:

• Coordinate and manage key processes and organizational duties for the financial, inventory, and project operations of the Information Technology Solutions Team.
• Collect, analyze, develop and provide data, reports and policies to optimize departmental operations including managing all records and data for the Information Technology Solutions team.

Salary Range: $25.29 - $36.71/hour (DOQ – Salary Placement will be done at time of hire.)

Minimum Qualifications:

• One-year providing executive level administrative, data management analysis, or related duties.
• Demonstrated experience in establishing standard operating procedure documentation, streamlining work procedures, analyzing project management processes for efficiency, and continually identifying and improving systems.
• Demonstrated skill in developing, implementing, and revising administrative and program policies, procedures and service standards.
• Ability to provide consistent customer service to identify needs, meet quality standards, evaluate satisfaction, and gather information tactfully while sometimes navigating difficult situations.
• Demonstrated advanced ability to use standardized office software to facilitate functions of the job including Microsoft Excel analysis, Word, PowerPoint, and Outlook.
• Advanced skills collecting, organizing, analyzing, and summarizing data including the ability to work with complex data sets, maintain data quality, and engage in data validation exercises.
• Strong written and oral communications skills, including the ability to present issues clearly and concisely to a wide variety of audiences.
• Experience with budget development, business acumen and strong organization and problem-solving skills.

Preferred Qualification:

• Two-year degree.
• More than three years of experience working in information technology.
• Related professional certifications (e.g. Office365, Project Management, ITIL).
• Progressive experience providing executive level administrative support, data management or related field aligned to this position.
• Experience working within Minnesota State or working with higher education data.
• Experience organizing, conducting, and participating in meetings with administrators, faculty, staff, students, and community stakeholders to accomplish assigned tasks.
• Working knowledge of vendor agreements, payment processes, and government funding.

Other Requirements:

To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check.

Work Shift (Hours / Days of work): Monday – Friday 8:00am – 4:30pm

Telework (Yes/No): Yes - Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process.

Application Procedure:

Permanent non-probationary Century College employees in a Management Analyst 2 position may interest bid by submitting a written interest bid (email is sufficient) to Kim Claggett on or before the expiration date of the posting.

Internal Applicants - Please make sure your applications materials reflect how you appear in Workday.

All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs – Employees" in Workday via the search bar at the top to view open positions.

External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application.

• Cover letter/letter of interest. (That includes a description of your demonstrated commitment to student diversity, equity, and inclusion in teaching.)
• Current resume.

You can upload the required application documents under the Resume/Cover Letter section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.

These documents should be Word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.

Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: careers@minnstate.edu. Inquiries about application status or general questions about the position should be directed to jobs@century.edu.

For additional information about the application process, go to our Employment page on our main Century College site, https://www.century.edu/home/employment/, click on Current Employment Opportunities for more information.

About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next!

To learn more about Century College or Minnesota State, visit https://www.century.edu/ or www.minnstate.edu For questions, please contact Century College Human Resources at jobs@century.edu.

Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at https://www.century.edu/home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling 651-444-2910.

Link to Century College's Non-Discrimination Statement https://www.century.edu/about/non-discrimination-statement

Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 09-24-2025

Position End Date: Open Date: 08-13-2025

Close Date: 08-28-2025

Posting Contact Name: Kim Claggett

Posting Contact Email: kim.claggett@century.edu