Insurance Service Representative - Coon Rapids, MN

Join The Team Committed To Driving Your Career Forward

Join America's most trusted brand with over 100 years of service. ACG offers excellent and comprehensive benefits packages including medical, dental and vision benefits, 401k match up to 6%, paid parental leave and adoption assistance, paid time off, tuition reimbursement, professional certification reimbursement, complimentary AAA membership, and much more.

A Day In The Life Of An Insurance Service Representative

The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products. Provide price quotes on all insurance products and factor in all applicable rules and discounts to complete the sale. Take insurance payments, respond to customers' insurance inquiries, and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products. Refer to agent when appropriate, recognize and promote cross-sale opportunities, provide customer assistance, conduct outbound promotional and retention call activities, participate in a team environment, receive and resolve member/customer complaints, participate in office events, fulfill, maintain and service insurance policies, respond to inquiries regarding insurance availability, eligibility, coverage, prepare insurance proposals, policy changes, transfers, and billing clarification, contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations, verify new business applications, refer relevant members/insureds to other lines of business, process insurance and membership payments, update electronic member information, maintain filing systems, and provide other general Agency support.

We Reward Our Employees

Starting hourly wage of $22.96 - $25.46 per hour, based on experience.

We Are Looking For Candidates Who

Required Qualifications: A current Property & Casualty Insurance license, must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire. Education: High School Diploma or equivalent. Work Experience: Provide a high level of customer-focused service, service insurance policies and processing applications, renewals, and amendments, respond to billing and coverage questions, process monetary transactions, taking payments, promote the sales of insurance products and services using established guidelines, present complex information in a clear and concise manner. Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage, prepare appropriate rate quotations, organize, plan and promote the sale of ACG insurance and membership products and services, perform outbound service calls, maintain accurate records, insurance terminology, general insurance regulations, underwriting procedures, sales regulatory and compliance guidelines, insurance systems and/or membership systems, work effectively in a team environment, work independently, with minimal supervision, exceed member expectations relating to professionalism of demeanor, efficient and effective customer service, maintenance of workstation and office facility, proficient in using Microsoft Office products, read, comprehend, and communicate clearly and concisely in the work environment and with the public, perform mathematical calculations to accurately perform monetary transactions, work under pressure in a high volume, fast paced customer service environment, successfully complete appropriate training relative to all Auto Club Group products and services.

Work Environment

Monday - Friday 8:30 AM - 5:30 PM. 40 hours per week. Scheduled hour for lunch each day. This is 100% an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.