IFS Application Support Analyst II

IFS Application Support Analyst II

We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.

The IFS Application Support Analyst II will play a critical role in supporting the implementation and ongoing maintenance of the IFS ERP system. With a focus on delivering excellent internal customer service, this role involves providing technical support, troubleshooting issues and ensuring the smooth operation of the system. The analyst will play a key role supporting continuous improvement initiatives to refine support processes and optimize the IT support service offering the team delivers, as well as building the confidence and capability of end users and driving adoption.

The responsibilities include:

• Provide first and second-line support for the IFS ERP system.
• Troubleshoot and resolve application-related problems.
• Assist with system configuration and customizations.
• Monitor system performance and health.
• Log and track tickets in the Service Management solution.
• Attend work regularly and punctually.
• Comply with Employee Handbook, Code of Conduct and Company Policies & Procedures.

Additional responsibilities include:

• Ensure the successful completion of maintenance tasks.
• Manage the system technical environments and platforms.
• Assist in managing data integrity and quality.
• Generate and analyze reports to support business operations.
• Collaborate with the IFS support teams.
• Maintain robust working practices and relationships.
• Stay current on IFS product updates.
• Assist in the creation and maintenance of support-related documentation.

Qualifications:

• Bachelor's degree in computer science, information systems, statistics, mathematics, economics, or related field required.
• IFS Academy learning badges or certification in a relevant discipline(s) preferred.
• 2 or more years of experience with IFS 10 or IFS Cloud required.
• 3 or more years of experience in supporting, implementing, and maintaining integrated applications required.
• 3 or more years' experience troubleshooting standard applications and application architectures required.
• Ability to travel 5 to 15% required.

Knowledge:

• Expertise in at least one of the following IFS areas, and enthusiastic to broaden your understanding across other areas: Finance, Supply Chain, Procurement, Projects, Human Capital Management, Asset and Service Management.
• Understanding of IFS Solutions Manager related functionality, profiles and permissions setup.
• Ability to perform workflow automations using IFS Events and Migration jobs, Custom Configurations, Lobbies and Reporting.
• Familiarity with ERP implementation processes and support best practices.
• Proficient in applying ITILv3 good practice.

Skills:

• Troubleshooting and resolving technical issues related to IFS applications.
• Strong analytical skills with the ability to assess and resolve system problems effectively.
• Good documentation skills for creating user guides, knowledge articles, and support materials.
• Ability to create and deliver training content tailored to various user levels.
• Proficient in Microsoft Office products.
• Ability to manage multiple support requests and prioritize tasks efficiently.
• Strong communication skills for interacting with end-users and other stakeholders.
• Capability to work independently as well as part of a team.
• Ability to adapt to changes in system requirements and support processes.

Anticipated base salary range: $90,000 - $113,000

RES offers benefits that are effective first day of employment. These benefits include:

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement

Physical requirements and environment:

• Rarely: Climbing, crouching, kneeling, carrying/pulling/pushing/lifting between 5-15lbs., and stooping are required.
• Occasionally: Gripping, handling, pinching, and walking are required.
• Frequently: Standing is required.
• Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.
• Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.
• Occasionally exposed to noise and hazards in the work environment.
• We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.