Field Service Supervisor - Preventive Maintenance

Field Service Supervisor

Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers' needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.

Responsibilities:

Customer Contact:

• Take field service customer calls
• Seek approval from customer on additional work request details
• Collaboration on invoice disputes, service call details, and additional segments

Service Call Labor Management:

• Open service calls and segments
• Order parts on service calls as appropriate
• Dispatch Field Service Technicians
• Approve employee time
• Monitor service calls to ensure estimates are met
• Troubleshoot parts availability issues
• Manage field truck utilization

Safety and Contamination Control:

• Complete incident reports as needed
• Field Service Truck inspections
• Conduct regular site visits
• Work with employees to create a safety accountability plan, as needed
• Hold regular safety meetings

After Hours:

• Provide after-hours support to customers

Technical Subject Matter Expert:

• Provide input on what parts should be inventoried at the branch
• Stay up to date on new equipment/products and technical hot topics

Training and Coaching:

• Answer technician questions
• Conduct coaching and/or performance action conversations, as needed
• Hold regular team meetings
• Monitor and enforce employee training completion
• Plan training for technicians
• Build team moral

Staffing:

• Interview candidates
• Hire technicians
• Oversee the onboarding of new technicians

Employee Management:

• Complete annual employee performance reviews
• Maintain employee records
• Stay up to date on company policies
• Support employees career development
• Answer questions on company/job benefits
• Work with HR for employee accommodation or leave situations
• Work with Workers Compensation for any restricted work accommodations

Qualifications:

• 2-year technical degree strongly preferred; High school degree required
• 5+ years of relevant diesel equipment knowledge strongly preferred
• 3+ years in a lead or supervisory position preferred
• Good computer skills required
• Strong communication, customer service, and organizational skills required
• Ability to problem solve and think creatively to take care of customers in the most efficient way required
• Committed to serving our customers
• Ability to hire, build, and support team of high performing Technicians

Minimum Physical Requirements:

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

The total compensation (base plus incentive) for this position is $72,700.00 to $109,100.00. Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.