Escalation Specialist - $25/hr

Job Posting: Escalations Specialist

Now hiring for Escalations Specialists at a large banking company to help close out cases created after a customer complaint is filed. This is a very attention to detail and investigate case management style position. This is a hybrid schedule where training is 100% onsite in Shoreview, MN for the first 1-2 months and then it's onsite 1 week and then remote the following week. Weekly rotation of onsite and then fully remote every other week. You will review and then critically research and resolve the customer's complaint. Complaints are coming into the bank from a variety of areas. Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc. This could be an ATM, transaction in a branch, or at a retail store, etc. Expectations are that this person will be managing 5 to 10 cases at any time. The first step is to thoroughly read the complaint and then investigate this compliant. There is a lot of reading and independent work involved with this role. Once this initial research is completed, you will reach out to the customer via phone and let them know that you will be conducting an investigation. Each candidate can expect around 5 to 10 calls per day. Very low volume but professional conversations with customers about a complaint that needs to be addressed. Critical thinking when it comes down to a resolution. Must haves: 1+ year of experience with financial or banking customer service Experience working and resolving customer complaints Schedule: Monday-Friday, 8am-5pm Pay: $25/hr flat pay rate (non-negotiable) Pay and Benefits The pay range for this position is $23.49 - $26.36/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Shoreview, MN. Application Deadline This position is anticipated to close on Sep 12, 2025.