ERP Support Technician (2962)

ERP Support Technician

MSA Professional Services is seeking an ERP Support Technician to join our team. In this role, you will provide first-line technical support for our Enterprise Resource Planning (ERP) system, assisting employees with troubleshooting, managing user accounts, supporting training efforts, and ensuring smooth daily operations. You will serve as a caring, approachable, and resourceful partner for staff across the organization, helping to solve problems and improve ERP use company-wide. This position is a great opportunity for someone with foundational IT or business systems experience who is eager to grow into ERP system expertise.

MSA has helped shape communities through engineering excellence for over 100 years. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 500 employee owners across the U.S. Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing and we take pride in seeing our work come to life. At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career. That’s why we offer:

• Employee Ownership = True Investment: MSA is a 100% employee-owned firm.
• A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.
• A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being.

What you will do:

• Client Relationships: Provide timely, professional first-line ERP support to employees across the organization. Resolve issues through tickets, email, instant messaging, and calls. Escalate complex issues to the ERP Administrator when needed. Document user issues and resolutions for future reference.
• Support ERP training sessions and contribute to user guides and documentation.
• Project Responsibilities: Assist with ERP-related projects under the direction of senior staff. Help test new system features, patches, and upgrades. Collect user feedback and contribute to system improvement discussions. Support data entry and validation tasks during implementations or updates.
• Technical Performance: Perform day-to-day tasks such as updating user permissions and generating basic reports. Troubleshoot ERP-related issues and apply documented resolutions. Support and document software upgrade testing.

Working Conditions: This position can be performed in an office, hybrid, or remote environment. The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA? Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm. Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact. We've Got Your Back: Enjoy support when you need it and independence when you don’t. We are 400+ strong, working as one cohesive team. Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us. Pay & Perks: Competitive pay and unique perks that make MSA stand out. Communities of Practice: Our think tanks and idea generators regular collaboration and learning opportunities. Work-Life Integration: Life doesn’t stop when work begins. We support your professional and personal balance. Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative. Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The hourly wage for this position ranges from $21 to $38 per hour commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications. Best-in-Industry Benefits - Eligible employees enjoy:

• Quality Insurance Options: Medical, dental, and vision coverage for you and your family
• Paid Time Off: Minimum of 17 days in the first year for full-time employees
• Paid Holidays: 8 holidays per year
• Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
• Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
• Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
• 401k Retirement Savings Plan: Generous employer match, immediately 100% vested

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com.