Director, Sales

Senior Director, Smb And Mid-Market Sales

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

About The Role

Sinch is seeking a dynamic and experienced Senior Director to lead our SMB and Mid-Market sales organization in the Americas. This is a critical leadership role responsible for driving revenue growth across our full suite of communication products, including voice, messaging, and email. You will lead a high-performing organization of sales managers, sales specialists, and account managers. The ideal candidate is a data-driven, strategic leader with a proven track record of developing people, collaborating across functions, and consistently exceeding sales targets in a high-growth technology environment. You will be instrumental in shaping our sales strategy, mentoring future leaders, and driving the execution needed to achieve our ambitious gross profit goals.

Your Impact & Responsibilities

Strategic Planning & Leadership: Develop and execute SMB and Mid-Market sales strategies with product and marketing. Manage quotas, territories, and compensation to drive performance. Lead strategic growth initiatives and sales playbooks for cross-selling. Collaborate with product teams to align solutions with customer needs.

Team Management & Development: Provide coaching via call reviews to improve skills and execution. Hire, train, and onboard reps for rapid productivity. Mentor sales leaders and reps to build internal talent. Conduct regular team meetings to review performance and share updates.

Execution & Driving Results: Deliver accurate sales forecasts and lead pipeline reviews to identify risks and opportunities. Drive SMB and Mid-Market teams to exceed Gross Profit targets. Enable sellers to close strategic, multi-product deals across the Sinch portfolio.

Requirements

Experience: 5+ years in tech/software sales with a strong record of exceeding targets. 5+ years in sales leadership, including managing other sales leaders. Proven success leading SMB and Mid-Market teams. Strong CPaaS knowledge and experience with voice, messaging, or email APIs preferred.

Skills & Competencies: Skilled in modern sales methodologies and tools, including Salesforce and Gong. Strong in sales forecasting, pipeline management, and data analysis. Proven leadership and coaching abilities; committed to developing high-performing teams. Strategic thinker able to turn company goals into clear, actionable sales plans. Effective cross-functional partner across product, marketing, and operations. Data-driven approach to identifying trends, opportunities, and performance gaps. Excellent communicator with strong presentation skills.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey.

Benefits

Stay Healthy: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

Care For Yourself: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

Secure Your Future: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

Take A Break: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

Put Family First: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

Work Wherever: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

Make An Impact: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $182,000.00 - $275,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan and are based on performance. This role will be accepting applications until January 30th, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.