DIR, Operations I - University OF Minnesota - TWIN Cities

Food Services Operations Director

Chartwells Higher Education is seeking a self-motivated individual for the role of Food Services Operations Director at the University of Minnesota - Twin Cities. In this role, you will advise and participate in the day-to-day operations and financial success of a large multi-unit dining location on the campus. This includes adhering to contract guidelines, the Health Department's regulations, company standards, and expectations of food quality, freshness, and presentation. From made-to-order stations to grab-and-go snacks, we're committed to serving quality on-campus food everyone can enjoy. We provide an exceptional on-campus dining experience for students, staff, and faculty that takes into consideration medical needs, lifestyle choices, cultural backgrounds, and religious affiliations. With Chartwells rapid growth trajectory, there's immense potential for you to advance authoritatively and make an immediate impact on our food service operations.

Key Responsibilities:

• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise and provide hands-on support of the hiring, training, and development of staff to uphold excellence in service and food quality.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Preferred Qualifications:

• Associate degree preferred but not required.
• Six or more years of operational food service management experience.
• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• Strong leadership abilities with validated experience in supervising and developing staff.
• Excellent organizational skills and ability to prioritize optimally.
• Outstanding customer service skills with a dedication to maintaining high standards of quality.
• Proficiency in preparing and analyzing financial reports.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be experienced with computers.
• ServSafe® Certified.

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of crafting outstanding dining experiences.

Chartwells Higher Education is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Chartwells Higher Ed are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.