Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems. Responsibilities include:

• Install and configure Microsoft operating systems on employee computers to ensure functionality.
• Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.
• Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.
• Monitor and address ongoing technical issues promptly to minimize downtime.
• Develop and update technical documentation to support operational processes.
• Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.
• Oversee hardware inventory and coordinate the distribution of equipment for new employees.
• Liaise with external vendors to resolve specialized technical problems.
• Communicate updates and progress effectively with IT managers and team members.
• Assist board members with technical needs during meetings and promote efficient use of technology across the organization.

Requirements:

• Minimum of 1 year of experience in a desktop support or related role.
• Proficient in Microsoft 365 Enterprise applications, including SharePoint and Teams.
• Strong knowledge of audio-visual systems and remote access solutions.
• Excellent communication skills, both verbal and written.
• Ability to create and maintain detailed technical documentation.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Experience working collaboratively with diverse teams and stakeholders.
• Familiarity with managing hardware inventory and vendor coordination.