Desk Operations Specialist

Mayo Clinic Opportunity

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights:

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities:

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Allows care providers to focus on patient care by coordinating details of patient visits.
• Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes.
• Schedules and reschedules tests/consults requests from various venues of communication.
• Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.
• Able to navigate through multiple electronic applications and devices.
• This role requires flexibility which may include cross-coverage and travel depending on location.
• Must be willing to adjust work schedules in response to department or clinical needs.

Qualifications:

• High school diploma or GED and one year of customer service experience required.
• Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Associate's Degree and coursework in a healthcare related field is preferred.
• Completion of a Medical Terminology course preferred.
• Ability to work independently, be goal-directed and have strong organizational skills.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
• Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.

Exemption Status: Nonexempt

Compensation Detail: $20.57 - $28.62/ hour

Benefits Eligible: Yes

Schedule: Full Time

Hours/Pay Period: 64

Schedule Details: Business hours no weekends or holidays.

Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

Recruiter: Keri Pellegrom

Equal opportunity: As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.