D365fo Application Support Engineer

D365FO Application Support Engineer

Reports to Title: Manger, D365FO Support

Department/Division: IT

Primary Work Location: Shakopee, MN

Position Overview: Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group

Key Responsibilities:

• Understand business needs and processes
• Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group
• Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
• Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
• Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
• Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support

Required Education (if necessary):

• 4+ years of experience with AX2012 and/or D365FO and experience with D365FO Warehouse Management solution
• Experience with ServiceNow is a plus
• Relevant Microsoft ERP certifications are a plus
• Ability to work autonomously and demonstrate high self-motivation
• Strong focus on customer satisfaction and service orientation
• Excellent analytical and communication abilities
• Cultural sensitivity and awareness
• Flexibility and a strong commitment to keeping systems operational
• Proficiency in English, including speaking, writing, understanding, and reading

About Us: At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer: As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:

• Generous benefits including PTO and paid holidays
• 401k with company match
• Paid parental leave & transition back to work benefits
• Company HSA contributions
• Free hearing aids for family members

We encourage you to apply. Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process. GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.

Pay Transparency Notice: Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company's success. Depending on your work location, the annual base pay for this position may range from $90,000 to $115,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound, Beltone, Interton, Jabra
• Professional collaboration: Jabra, BlueParrott, FalCom
• Gaming, calls and media: SteelSeries, Jabra

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.

We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!