Customer Support Specialist, Order Services - The Toro Company

Customer Support Specialist, Order Services

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

The Customer Support Specialist, Order Services provides exceptional order to invoice customer relations experience for assigned accounts. Works with customers to manage product availability and shipment consolidation within SAP, in an effort to satisfy whole-goods requirements. Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment VISA at this time. Work Location: This opportunity is based out of Bloomington, MN international headquarters. The current team works 5-days on-site; however, will consider a hybrid schedule of 3 days on campus, 2 optional remote days from a home office after successful completion of training.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s) within SAP. Process shipments in accordance with customer requirements and export regulations. Identify and communicate any issues which would delay or impede prompt shipment of orders.
• Produce and distribute order management reports to customers to optimize consolidation of truckload shipments.
• Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.
• Maintain knowledge of Toro products. Maintain best in class responsiveness to correspondence with internal and external customers.
• Document and update departmental procedures as needed. Take lead in periodic projects and activities such as LEAN process improvements.
• Complete ongoing learning and education to ensure competence with growing and changing needs of the Corporation.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• High School Diploma or GED equivalent required.
• Minimum three (3) years related experience; or minimum of (7) years direct experience with Toro customers and business systems required.
• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective.
• Strong interpersonal skills to support interaction and development of relationships with a wide range of internal and external customers. Excellent verbal and written communication skills to effectively communicate.
• Ability to organize, assemble, and arrange resources to meet goals. Capacity to work independently as well as within a team-oriented and collaborative environment.
• Skilled data entry and system navigation skills. Proficient in Microsoft Office programs, including strong keyboarding skills.

Preferred Qualifications:

• Bachelor's degree preferred
• Experience with other order related systems; SAP and product knowledge and configurations desired.

Job Dimensions

Support the Toro divisions as primary contact for multiple accounts. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices. Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
• Competitive Salary – A reasonable range is $50,000 - $60,000 for this opportunity. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.