Customer Service Specialist

Customer Service Specialist

Position: Customer Service Specialist

Department: Finance and Property Services

Job Type: Full-time, 40 hours per week

Work Schedule: Regular work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Work Setting: On site and requires regular, in-person attendance

FLSA Status: Non-Exempt

Union: Teamsters Local 320

Courthouse Compensation Expected 2025 Hiring Range: $23.25 - $24.78 per hour ($48,360.00 - $51,542.40 annually), depending on qualifications, relevant experience, and internal equity. Full Range: $23.25 - $30.01 per hour ($48,360.00 - $62,420.80 annually), with the potential for additional longevity-based pay.

Application Requirements: Applicants must fully complete the Work Experience and Education sections of the online application. A resume is required for all positions. Incomplete applications may not be considered.

Posting Details Posted: Tuesday, November 4, 2025

Application Deadline: Tuesday, November 18, 2025, at 4:00 p.m.

Equal Opportunity: AA/EEO Application and Selection Process: After the posting closes, Human Resources will review all applications. If your qualifications align with the requirements, you will be contacted via email with details regarding the next steps in the selection process. Interviews for this position will be conducted in person only. Please note: Emails from Isanti County Human Resources may occasionally be directed to your junk or spam folder. Be sure to check these folders regularly to avoid missing important updates regarding your application.

Benefits: Isanti County offers full-time employees a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Life insurance (basic life for yourself; voluntary optional coverage)
• Flexible Spending Accounts (health and dependent care)
• Short- and long-term disability
• Accident, hospital confinement, cancer, critical illness, and whole life insurance
• Paid Time Off (vacation, sick, personal leave)
• 12 paid holidays annually
• Deferred compensation plans
• Public Employee Retirement Association (PERA) Employer/Employee Contributions
• Employee Assistance Program (EAP)
• Employee Wellness Program

General Definition of Work: Performs work providing customer service and administrative support for the Finance and Property Services Division, including processing driver's licenses, passport applications, vital records (birth and death certificates) and marriage licenses, processing property tax payments and records, providing general customer service, assisting with election administration, and related work as apparent or assigned. Work is performed under the supervision of the Customer Service Supervisor.

Essential Functions:

• Processes driver's license and Minnesota ID card applications as an agent of the State of Minnesota.
• Processes passport applications as an agent of the U.S. Department of State.
• Processes vital records (birth and death certificates) and marriage licenses.
• Collects and records property tax payments.
• Receives and responds to department telephone inquiries and directs calls to other staff as appropriate.
• Performs data entry or clerical tasks in support of division functions including property taxation, property records, property assessment, payroll, accounting, and elections.
• Provides general and technical information in person and by telephone.
• Performs cashier functions for payments received by the department.
• Processes and reviews property transactions on legal documents for accuracy and completeness.
• Reconciles and completes driver's license reports to State of Minnesota.
• Prepares county funds for bank deposit.
• Assists in processing licenses and permits issued through the Finance and Property Services Division.
• Assists with election activities including absentee voting, equipment testing, and election judge training.
• Performs clerical tasks including preparation of outgoing mail, filing, scanning, and ordering supplies.
• Performs other related duties as assigned.

Minimum Qualifications: Associates/technical degree and moderate experience in customer support services or processing driver's licenses or passport applications preferred, or equivalent combination of education and experience.

Special Qualifications: Meet State of Minnesota requirements for driver's license agents within six months of hire OR Obtain U.S. Department of State passport acceptance certification within six months of hire.

Working Conditions:

Physical Requirements and Activity: This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires standing, speaking or hearing and using hands to finger, handle or feel, frequently requires walking and sitting and occasionally requires reaching with hands and arms and repetitive motions.

Sensory Requirements: Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.

Sensory Utilization: Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities.

Environmental Conditions: Work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Supplemental Information: A fully completed Isanti County Online Application and resume must be received by Human Resources by the closing date and time listed on the posting. Any materials received after the closing date and time will not be considered. The application will be evaluated in a Training and Experience Assessment worth 100 points. Veterans Preference will be applied in accordance with Minnesota law. A top group of qualified applicants will be invited to the interview process. Final appointment is contingent upon the applicant passing a background investigation including a criminal history search. Costs of the background will be paid for by Isanti County.