Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This position is ideal for individuals passionate about delivering exceptional service in the healthcare industry while managing multiple priorities effectively. You will play a vital role in ensuring patients and case managers receive accurate and timely support, contributing to the overall success of our organization.

Responsibilities:

• Handle incoming calls from patients and case managers, responding to inquiries and resolving concerns promptly.
• Accurately enter orders into the system, maintaining attention to detail and ensuring data integrity.
• Follow up on pending orders, addressing any delays or issues to ensure smooth processing.
• Review fee schedules to verify benefit eligibility and provide accurate information to clients.
• Submit and process insurance authorizations, ensuring compliance with necessary guidelines.
• Collaborate with management to identify opportunities for skill development and career advancement.
• Utilize customer service software and electronic medical records to manage client information efficiently.
• Apply basic medical terminology to effectively communicate and support client needs.
• Prioritize tasks effectively while balancing competing responsibilities in a fast-paced environment.

Requirements:

• Previous experience in customer service, preferably in a call center or healthcare setting.
• Proficiency in using customer service software and electronic medical record systems.
• Strong data entry skills, including both numeric and text-based input.
• Familiarity with basic medical terminology is highly preferred.
• Excellent communication skills, both verbal and written, with a detail-oriented approach.
• Ability to multitask and maintain accuracy under pressure.
• Detail-oriented with a commitment to delivering high-quality service.
• Availability for onsite interviews and consistent attendance, as the role requires reliability.