Customer Service Representative

Customer Service Representative

Beacon Hill's Plymouth, MN based client is looking for a dedicated and motivated Customer Service Representative to join their team on a ASAP. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and assisting with their order inquiries and order placement. This role will involve using HubSpot and other CRM tools to manage customer interactions effectively.

Key Responsibilities:

• Answer incoming calls from customers regarding their orders, providing status updates, and answering any questions they may have.
• Process customer orders accurately and efficiently, using HubSpot and other CRM systems.
• Maintain detailed and accurate records of customer interactions and order details in the CRM.
• Provide general assistance to customers, ensuring a positive and professional experience.
• Collaborate with internal teams to resolve any customer issues and ensure timely order fulfillment.

Requirements:

• Strong communication skills and the ability to engage with customers in a professional and friendly manner.
• Experience with CRM systems, preferably HubSpot (or willingness to learn).
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Previous customer service experience is preferred but not required.
• A positive attitude and willingness to learn.

Why Join the Team? Competitive pay at $24/hour. Work in a supportive and dynamic team environment. Gain valuable experience working with CRM tools like HubSpot.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.