Customer Service Representative

Equipment Finance Collections Customer Service

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Come join our Equipment Finance Collections Customer Service team in Marshall, MN and West Side Flats, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience.

Responsibilities:

• Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization
• Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
• Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution
• Time manage each day between outbound calls to customers, email follow ups and other duties as assigned

Basic Qualifications:

High school diploma or equivalent

Two to four years of relevant experience

Preferred Skills/Experience:

Good knowledge of concepts, practices, policies and procedures of banking products and services

Effective telephone and interpersonal skills

Strong problem-solving and negotiation skills

Ability to handle difficult customer calls

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Ability to identify and resolve/escalate problems

Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Location Expectations:

This role requires working from a U.S Bank location three (3) or more days per week. Candidates must reside in or near Marshall, MN or Saint Paul, MN.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.