Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Blaine, Minnesota. This role involves providing timely and accurate communication to patients, ensuring smooth order processing, and supporting post-sales activities. If you thrive in a fast-paced environment and excel at delivering excellent service, this position is an exciting opportunity for you.

Responsibilities:

• Gather product and patient information from multiple platforms and compose text messages to communicate directly with patients.
• Coordinate order processing, including preparing shipment information and promptly sending tracking details to patients.
• Ensure timely communication following updates from the shipping team.
• Maintain accurate records of customer interactions and order details.
• Address post-sales inquiries and provide support to resolve issues.
• Collaborate with the team to improve workflow efficiency and customer satisfaction.
• Adapt to additional responsibilities as needed, demonstrating flexibility and initiative.
• Manage data entry tasks with precision to ensure all information is up-to-date.
• Assist with creating and maintaining shipping documentation for orders.

Requirements:

• Proven experience in customer service or a related field.
• Proficiency in data entry and order processing.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively and professionally via text and other channels.
• Familiarity with shipping procedures and documentation.
• Capability to multitask and adapt to changing priorities.
• Comfortable working with various platforms and systems.
• Self-motivated and able to work independently while meeting deadlines.