Customer Service Representative

Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our customers, delivering outstanding client service and ensuring satisfaction with all inquiries. This is an excellent opportunity for someone with a passion for helping others and strong communication skills.

Key Responsibilities:

• Handle inbound and outbound communications (calls, emails, or chats) with professionalism and courtesy.
• Resolve customer questions, concerns, and complaints in a timely and efficient manner.
• Provide accurate information about services, products, billing, and policies.
• Document and track customer interactions in the system for process improvement and compliance purposes.
• Escalate complex or unresolved issues to the appropriate team or supervisor, as necessary.
• Actively participate in training workshops and team meetings to stay updated on new services, policies, or systems.

Requirements:

• High school diploma or equivalent; additional certifications such as Certified Customer Service Professional (CCSP) or Google Workspace Certification are a plus.
• Proven experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and customer-first mindset.
• Proficiency in using customer service software, CRM systems, and standard office tools.
• Ability to multitask in a fast-paced environment and work both independently and collaboratively.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.