Customer Service Representative (remote)

Customer Service Representative

Staffmark, in Brainerd, MN, is excited to offer an excellent opportunity for a Customer Service Representative. If you are passionate about customer service, enjoy problem-solving, and are ready to contribute to a positive and supportive work environment, we want to hear from you!

Pay & Schedule Details:

Pay: $16.50 per hour

Schedule: 1st Shift | 8:00 AM - 5:00 PM | Monday - Friday

Requirements:

High school diploma or equivalent (preferred: degree in a related field). 2 years of customer service experience. Proficiency in Microsoft Office and other standard business software. Strong communication skills and ability to manage client interactions effectively. Detail-oriented with excellent problem-solving abilities. Must be able to report to the Baxter office on Mondays.

Job Duties

Be responsible for responding to internal and external client inquiries, both by phone and written communication. You will ensure timely responses within 24-48 hours and maintain a high level of customer service.

Key Responsibilities:

• Addressing client inquiries and resolving any service issues by communicating with plan sponsors and financial professionals.
• Proactively reaching out to clients to resolve concerns and offer support.
• Documenting all verbal and written communication and maintaining accurate records.
• Meeting service-level goals as set for the Mass Amendment Client Service project.

Employee Benefits:

• Medical, dental, vision, and life insurance
• Short-term disability
• 401k plans
• Weekly pay is available every Friday
• Employee discount programs
• Referral bonus potential

If you're ready to take the next step in your career, click 'Apply Now'! A dedicated recruiter will be in touch with you shortly to discuss this exciting opportunity. We look forward to connecting with you!

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process.