Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.
• Direct customers to relevant departments or teams to address specific concerns.
• Conduct outbound calls to update customers about their account status and auto-renewal information.
• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.
• Strive to meet individual and team call quotas while achieving retention goals.
• Adhere to established communication protocols and company guidelines in all interactions.
• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.

Requirements:

• Proven experience in call center customer service or a similar role.
• Strong skills in handling inbound and outbound calls.
• Familiarity with order entry systems and processes.
• Exceptional written and verbal communication abilities.
• Ability to work collaboratively with cross-functional teams.
• Adept at managing multiple tasks in a fast-paced setting.
• Commitment to providing exceptional customer support.