Customer Service Manager

Customer Service Manager

We are looking for an experienced and motivated Customer Service Manager to lead and manage our customer service team. You will play a critical role in ensuring exceptional customer experiences, improving workflows, and fostering a positive, productive environment for team members. If you have strong leadership abilities and a passion for delivering top-notch service, we want to hear from you!

Key Responsibilities:

• Supervise, mentor, and motivate the customer service team to meet performance goals.
• Develop and implement customer service policies, procedures, and training programs.
• Monitor customer interactions to ensure high service quality and compliance with company standards.
• Address escalated customer inquiries and complaints with urgency and professionalism.
• Analyze customer feedback and operational metrics to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve customer satisfaction.
• Prepare regular reporting on team performance, customer satisfaction rates, and other key metrics.

Requirements Qualifications:

• High school diploma or equivalent; Bachelor's degree in business administration or related field preferred.
• Previous management or supervisory experience, ideally in customer service or a similar area.
• Strong leadership and interpersonal skills, with the ability to motivate and support a team.
• Proficiency in CRM systems, customer service platforms, and standard office software.
• Excellent problem-solving and conflict-resolution abilities.
• Outstanding communication skills, both written and verbal.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.