Customer Service

Customer Service

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position is responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, growth mindset, results orientation, customer focus, and professionalism. Reporting relations include accountability to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness.

Primary duties and responsibilities include:

• Providing prompt, efficient and friendly customer service
• Smiling and greeting customers in a friendly manner
• Assisting customers by escorting them to products, securing products, loading or unloading heavy items, making note of and passing along customer suggestions or requests
• Answering the telephone promptly and providing friendly, helpful service to customers who call
• Weighing postal packages, running mail through meters, processing certified, express, UPS, registered, and insured mail
• Processing Western Union orders
• Selling money orders, cashing payroll, personal, ADC, and social security checks
• Selling hunting and fishing licenses
• Breaking down and putting money in utility drawers
• Signing on postal department, breaking down, and turning off postal register
• Processing paid outs
• Sending faxes for customers
• Counting the days' coupons
• Processing refunds for customers and department approved refunds
• Answering the telephone for the store using appropriate telephone techniques
• Utilizing the intercom system for paging, etc. using appropriate procedures
• Removing trash in a timely manner

Secondary duties and responsibilities include:

• Signing on and off lottery machines
• Assisting customers with dry cleaning where applicable
• Assisting customers at the registers where necessary
• Selling and redeeming lottery tickets
• Processing bottle refunds
• Assisting in other areas of store as needed
• Performing other job related duties and special projects as required

Knowledge, skills, abilities and worker characteristics include:

• Ability to solve practical problems
• Ability to do arithmetic calculations
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and experience: High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical requirements include:

• Ability to perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision
• Physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing

Working conditions are continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment used includes fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts include daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.