Customer Service

Customer Service

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position is responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reporting to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness, this position does not have any home positions that report to it.

Primary duties and responsibilities include providing prompt, efficient, and friendly customer service, smiling and greeting customers in a friendly manner, assisting customers by escorting them to products, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, answering the telephone promptly, working with co-workers as a team to ensure customer satisfaction, weighing postal packages, processing certified, express, UPS, registered, and insured mail, processing Western Union orders, selling money orders, cashing payroll, personal, ADC, and social security checks, selling hunting and fishing licenses, breaking down and putting money in utility drawers, signing on postal department, breaking down, and turning off postal register, processing paid outs, sending faxes for customers, counting the days' coupons, processing refunds for customers and department approved refunds, answering the telephone for the store using appropriate telephone techniques, utilizing the intercom system for paging, removing trash in a timely manner, maintaining strict adherence to department and company guidelines related to personal hygiene and dress, and adhering to company policies and individual store guidelines.

Secondary duties and responsibilities include signing on and off lottery machines, assisting customers with dry cleaning where applicable, assisting customers at the registers where necessary, selling and redeeming lottery tickets, processing bottle refunds, assisting in other areas of store as needed, and performing other job related duties and special projects as required.

Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, do arithmetic calculations involving fractions, decimals, and percentages, file, post, and mail materials, copy data from one record to another, interview to obtain basic information, guide people and provide basic direction, and physical requirements including stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working conditions include being continuously exposed to dirt and noise in a fast-paced work environment with significant pressure. Equipment used to perform the job includes a fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom. Contacts include daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience. For information on company benefits visit Hy-Vee's benefits page.