Counter Sales

Counter Sales

Purpose of the Position: The Counter Sales is responsible for selling welding equipment and supplies to customers using technical knowledge of welding techniques and metal working process. They will also support the Customer Service and Sales departments, Delivery department and field all incoming calls directing them to the appropriate personnel.

Essential Duties and Responsibilities:

• Sell welding equipment, materials, and supplies to customers using technical knowledge, advising, and trouble-shooting problems
• Field all incoming calls and route to appropriate personnel
• When applicable create order entries for customer requests and coordinate delivery schedules
• Consult manuals/references/technical books and share pertinent information with personnel as appropriate
• Work with customers and vendors to expedite or locate missing, misrouted, delayed or damaged merchandise
• Sell and assist customers with cylinder transactions and various programs
• Handle customer complaints
• Restock merchandise by labeling products, applying bar codes, pricing products, replacing with seasonal items, etc.
• Assemble products for demo displays
• Maintain cleanliness of store and demo room to ensure safety of all employees, vendors and visitors
• Assist customer service, outside sales, billing, and shipping/receiving departments